Front Office Agent in Amsterdam

Beschrijving

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Office Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Join this cosy hotel in Amsterdam today and tomorrow you can apply to an IHG hotel of your choice in Aruba, Miami or Bali. In this position, you are the first point of contact for our guests and are responsible for making them feel welcomed and at home for the whole duration of their stay. This opportunity is located only 5 minutes walking distance from station Amsterdam Zuid, at the Crowne Plaza Amsterdam-South.

Interested? Read more about the job, the requirements and what it means to work at Crowne Plaza Amsterdam-South below.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Kicking off truly memorable guest experiences with the warmest of welcomes

● Acknowledging IHG Rewards Club members and returning guests in person or over the phone

● Taking, managing, and receiving payments for guest bookings

● Making the check-in and check-out process feel swift and seamless

● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

● You are proactive and enthusiastic

● You like to take responsibility and have the confidence to come up with solutions

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 

● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 

● English speaker. Fluency in the local language is a plus - extra language skills would be great, but not essential 

● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

● Experience with Fidelio/Opera is a plus

What we offer

As part of the IHG network, here are the benefits offered to you:

• Employee discount for all 6000+ hotels in the IHG network
• Friends and family rates to share with your close ones
• Up to 50% discount at the related bars and restaurants in the network
• International career opportunity: today in Amsterdam but tomorrow in Aruba, New York or Rome

Crowne Plaza Amsterdam-South also has its own perks:

• Easy to reach: only 5 minute walk from metro and train station Amsterdam Zuid;
• A vibrant neighbourhood with bars, restaurants, shops and a Thursday market with local products;
• Homemade lunch/dinner provided during your working hours;
• A discounted agreement for your health insurance;
• Personal development such as training, internal growth and coaching;
• A CultuurWerkt! account for you to get discounted tickets for theatre, cinema, dance...everything culture;
• A discount on your ClassPass account for you to book workouts, beauty appointments or healthy meals;
• Discount at Doctor Feelgood, the massage company across the street;
• You can also use the gym facilities at the hotel, as long as it does not disturb any guests;
• "Kijkje in eigen keuken" (In-House experience;
• A fun team of like-minded people;

About us

Crowne Plaza Amsterdam-South is located in the bubbly Zuidas area, just a 5-minute walk from station Amsterdam Zuid which connects you to the city centre within 10 minutes. Easy to reach, the area previously known as the financial district of Amsterdam is becoming more and more residential, with great bars, restaurants, shops and a Thursday market.

The hotel offers 207 rooms, 6 meeting rooms, fitness facilities, a lively bar and two outdoor sun-terraces overlooking the Zuidas area. In 2024 the restaurant was rebranded to De Japanner Zuid, a concept known in Amsterdam for a modern touch of the traditional Japanese Izakaya experience.

Apply now for the position. We can't wait to get to know you!

Feel free to reach out by sending an email to (klik op de solliciteer button) or a WhatsApp to +31685721436. We would be happy to plan a short call or to welcome you to the hotel for a cup of tea/coffee. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

Extra informatie

Status

Open

Opleidingsniveaus

MBO

Plaats

Amsterdam

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

25-03-2025