German and Dutch-speaking costumer support agent for DHL in Maastricht

What are you going to do:

We’re looking for a motivated German and Dutch-speaking customer support agent to join our Account Receivables team at our Maastricht location, DHL Express' finance expertise center. This shared service center employs over 550 professionals from 40 nationalities, providing high-quality financial services globally. 

At DHL, our people are our greatest asset. It's the dedication and individual contributions of each employee that make us the #1 Express Delivery and Logistics Company in the world. Recognized as the No.1 World’s Best Workplace by Great Place to Work and Fortune Magazine, DHL Express is committed to create an environment where every team member can make a meaningful impact.

As a customer support agent you are the primary contact for our customers, you’ll be at the heart of maintaining strong customer relationships. You’ll handle inquiries related to the order-to-cash process, particularly (e-)billing, ensuring issues are resolved swiftly. Additionally, you’ll act as a DHL German and Dutch-speaking ambassador, managing databases and programs to deliver timely responses, and distribute calls when necessary to meet our high customer service standards.

So we are looking for a customer-focused colleague with a genuine passion for helping others and a talent for solving complex issues. Strong communication skills in Dutch and German are essential, as 70% of customer interactions occur via email. And the ability to thrive in a dynamic, multitasking environment in your customer support-role is crucial. As a team player, you will contribute positively to our collaborative work culture. In return, we offer a competitive salary with bonus incentives, a strong pension scheme, a wide range of employee benefits and training opportunities.

Sounds like a fit to you? Then submit your CV to join the team at DHL as a German and Dutch-speaking customer support agent - we look forward to hearing from you! 

What we offer:

• A competitive salary, bonus incentives, and a strong pension scheme.
• A wide range of employee benefits and training opportunities.
• A positive work environment, certified as a Great Place to Work.

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Status

Open

Education Level

Middelbare school, MBO, HBO, Universiteit

Location

Maastricht

Working hours per week

20 - 40

Type of Contract

Fulltime (startersfunctie), Parttime (overdag), Avondwerk, Weekendwerk, Vakantiewerk, Thuiswerk

Salary indication

€2.546 Per maand

Responsible for

Helping the German customers of the company

Published at

23-08-2024