Front Office Team Member in Den Haag

Beschrijving

*** We would love to meet you on the 14th of November between 13:00 and 17:00 ***

De Plesman is based in a historic monument, and is currently transformed into a brand-new lifestyle hospitality concept. All the (wonderful - if we can say so) basics are there: an astonishing monumental building, a restaurant, a bar, a gym and meeting rooms. But de Plesman is not your regular hotel, we do things differently around here.  

So.. What is different you ask? We are bold. We are looking for someone who wants to evolve hospitality together with us. We believe our team members are at the heart of our hotel and make it such a special place. We can’t do this alone though, and hence we are looking for you to help us create the most memorable experience for our guests.   

Do you recognize yourself?  

• You don’t consider yourself precious cargo: we leave our pride at the door and are the first ones to raise their hand in order to help each other to get things done. We are a team, every day of the week.  

  
  

• You are a hundred per cent yourself. You’re fun and kind. You take your job seriously, but yourself not too much. You believe sharing a few laughs goes a long way.  

  
  

• You are not afraid to make bold choices in order to ensure guests have truly amazing experiences. Making the right decision on the spot comes naturally to you.  

  
  

• You want to be part of a team that works hard, supports each other and has fun along the way.  

  
  

 What will you be doing?    

• Greet each guest with a warm and fun approach, ensuring they feel valued and at home from the moment they arrive. With a curious and proactive mindset, respond to all inquiries with kindness and a solutions-focused attitude, always aiming to exceed guest expectations. 

  
  

• Handle all guest check-outs, including resolving late and disputed charges whilst ensuring that every guest leaves with a positive and memorable experience. You do this by addressing any concerns with boldness and professionalism whilst keeping clear communication with maintenance & housekeeping. 

  
  

• You anticipate on guest needs by being an ambassador for the city of The Hague, to create a tailor-made experience. 

  
  

• Handle all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. 

  
  

• Approach every check-in with kindness and efficiency, ensuring a smooth and seamless process that reflects our commitment to exceptional service. 

  
  

Small print:   

• You have 1 to 3 years of experience in a similar role. You’ll be on top of our list if you gained this experience at a 4/5-star hotel.  

  
  

• Good understanding of our PMS called MEWS would be a plus. 

  
  

• Ability to work evenings, weekends, and holidays 

  
  

• You speak English fluently.  

  
  

• You preferably live in the vicinity of The Hague.   

  
  

What’s in it for you?  

• Regular team activities; from biking around Den Haag to Thursday team drinks. And maybe you also have great ideas for our next team outing?    

  
  

• Development opportunities   

  
  

• Discounts on hotels stays and F&B   

  
  

• You are part of a young & dynamic team; and a key player in shaping De Plesman as you are part of our pre-opening team.  

  
  

Our story  

By connecting the world we gain insight into diverse cultures, fostering greater mutual understanding.  

The vision of Albert Plesman, the founding father of KLM and former 'resident' of De Plesman, lives on as his inspiring legacy continues. As De Plesman embarks on its next chapter, it will continue to maintain the tradition of uniting people from across the globe.    

With De Plesman a historic monument is transformed into a brand-new lifestyle hospitality concept. With over 100 rooms, a gym, restaurant, bar & lounge and meeting rooms, there's never a dull moment as we gear up for our opening early 2025. Currently we are operating De Plesman   

Residences, stunning equipped serviced apartments, for guests looking to stay between 1 to 6 months.  

We’d love to meet you! Click and apply to join De Plesman!    

Extra informatie

Status

Open

Opleidingsniveaus

MBO

Plaats

Den Haag

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

01-11-2024