German Business to Travel agency Agent at KLM in Amsterdam

Beschrijving

Musthaves

• In addition to German, you are fluent in Dutch and English as well!
• You are available for the full-time (paid) training in February
• You are available for 32-40 hours per week

Intro

Are you also full of energy, wanderlust and customer friendliness? Become a travel troubleshooter at KLM & help Travel agencies with their questions concerning flights and bookings!

Werkzaamheden

As a Customer Service Agent, you are the ears and voice of KLM.

The following will consist of your activities:

• You answer incoming questions from Travel agents, via telephone. The questions are mainly about existing and new bookings and you will provide information to them about flights, tickets, fares and upgrades
• You guide and help them navigate through the different sources of information to arrive at an answer You formulate and reformulate customer problems/questions to understand what the customer really means/wants
• You de-escalate customer complaints by looking for a solution that serves the interests of both KLM and the customer

In short, you quickly find a suitable solution for every problem, where possible you take that extra step to exceed the expectations of the travel agencies.

Arbeidsduur en werktijden

This is a job for 32 or 40 hours a week. Cygnific/KLM offers a 24/7 service. However, for this role you will be working from Monday till Friday between 09:00 till 18:00.

Before you start working independently, you will receive a paid training, which will start on the 10th of February. The training will be the first 8 weeks (40 hours per week).

Organisatie

KLM customer service has been placed with the Cygnific organisation, which also provides customer service for other organisations, such as Rituals. Cygnific is a proud daughter of KLM. And they too have sky-high ambitions: they want to become the most personal customer service team in the world in aviation and tourism. Their 1,500 high flyers from 36 different countries contribute to this every day. In 18 different languages, they offer 24/7 service with a smile to passengers and travel agents via email, telephone, live chat, social media and WhatsApp. Not only in Amsterdam and Enschede; their wings also spread to England, Albania, India and the Philippines.

Functie-eisen

• You master the German, Dutch & English language in word and writing.
• You are available for the full-time (40-hours) training starting on February 10th
• You are available for 32 or 40 hours

Arbeidsvoorwaarden

• A salary of € 2,469.95 gross per month based on: 40 hours per week
• A seven-month contract with the prospect of a long-term collaboration.
• In addition, you will receive 25 vacation days and 8% vacation pay
• A travel allowance of €0.19 per kilometer (max. 50 km one way)
• A work from home allowance of €2.35 per day
• Directly on contract with Cygnific
• Discount on your health insurance, pension plan and IPB flights after one year of employment

Over JobBoost

JobBoost is een uitzendorganisatie met fulltime en parttime banen in heel Nederland. We werken samen met multinationals, het MKB, overheden en startups. Het is onze missie om de beste werknemers en organisaties aan elkaar te koppelen zodat ze samen verder kunnen groeien. Daarmee geven we carrières een boost en helpen we organisaties vooruit.

In onze vacatures geven we een realistisch beeld van de functie met alle nodige informatie. Onze recruiters selecteren de juiste medewerkers en blijven aanspreekpunt voor hen en voor de opdrachtgever. We houden van persoonlijk contact en doen er alles aan om medewerkers een geweldig dienstverband te bieden.

Onze stappen

1. Vul je naam, e-mailadres en telefoonnummer in
2. Wij bellen of whatsappen je om de functie met je door te nemen
3. Kom op gesprek op ons kantoor in Amsterdam, of praat met ons via Teams
4. Maak kennis met jouw nieuwe werkgever
5. Gefeliciteerd met je nieuwe baan!

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO

Plaats

Amsterdam

Dienstverbanden

Fulltime (ervaren)

Salarisindicatie

€2.470 Per maand