Full-time customer service representative (native English-speaking) in Rotterdam

Wat ga je doen?

You will join a prominent distributor of promotional merchandise and corporate gifts. This organisation, part of a global network, is known for its exceptional service and innovative offerings. With a strong emphasis on customer satisfaction and operational efficiency, they deliver tailor-made solutions to businesses across Europe daily.

What will your day look like?

As a full-time customer service representative (native English-speaking) in Rotterdam, you will act as an important connection between clients and internal departments, to ensure seamless operations behind the scenes. Here’s what you’ll be doing:

• Customer support: Handle inquiries about products, services, and orders. Managing claims or returns? You’ll take care of it professionally.

• Data and document management: From drafting quotations to updating customer information, you’ll keep everything structured and up-to-date.

• Problem solving: Be the go-to contact for internal queries from the front office teams. You’ll make sure complex issues are directed to the appropriate channels.

• Reporting and analysis: Monitor key metrics and identify opportunities to optimise processes and improve efficiency.

Wat wij bieden

• A competitive salary ranging between €2,500 and €3,200 gross per month, based on a 40-hour workweek, tailored to your experience and qualifications;
• Growth opportunities within a fast-growing and international environment;
• The chance to expand your expertise in customer service and process improvement;
• A collaborative and welcoming team that makes every day enjoyable.

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

#indebuurt #multilingual

Status

Open

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Rotterdam

Werkuren per week

32 - 40

Dienstverbanden

Fulltime (startersfunctie), Parttime (overdag)

Salarisindicatie

Tussen €2.500 en €3.200 Per maand

Verantwoordelijk voor

You are responsible for handling customer requests, managing documentation, supporting internal teams, and optimising processes to ensure smooth and efficient customer service.

Gepubliceerd op

22-01-2025